In larger organizations the concept is similar but the time frame is longer because you have so many more people to reach, plus you need to “sell” this concept at the various levels of the organization. And let’s be honest, there will be instances of managers in the organization who will not buy into the concept regardless of what is said or implemented. That means planned turnover; hiring and training of new personnel. None of this makes the job easy, but it is also not impossible.
For larger organizations, a strategy needs to be developed and implemented at various levels of the organization. This strategy is based around a very simple concept:
If we want our customers and employees to be engaged with us, we first need to engage them.
There are a variety of ways to engage your employees in your business. And, once you engage the employees, the customers will follow right along.
Most of the methods of engaging employees are not really new, although the mechanism itself may be new. Ideas like:
- Suggestion Box
- Open Door Meetings
- Skip Level Meetings
- Kickoff Sessions
- Company blogs or newsletters
- Staff Meetings
How do you change the way these old fashioned communication tools are viewed?
By remembering that communication is actually a two-way connection. In other words, use these tools to actively interact with your employees, encourage them to respond, and act on their comments. This is the part of communication that so many executives miss and it really is the key to engaging your employees. Engage them in a two-way dialog as opposed to just top down communications.
I’ll cover this in more detail next week.
At ECI Learning Systems LLC, we are dedicated to helping companies get the greatest return from their most valuable asset: their employees. We work with you to align 3 key organizational factors:
• Your Company Culture
• The Leadership Styles of your key managers
• The Expectations of your Employees
When these 3 factors are aligned, you create an energy in your company that improves productivity, reduces absenteeism, increases creativity, and positively impacts your bottom line. Contact ECI Learning Systems LLC today to get your free Workplace Evaluation.
Until next time.....
ECI Learning Systems, LLC