In the last few blogs, I’ve been talking about employee
engagement and how valuable engaged employees can be to your organization. Study
after study demonstrates how engaged employees work both harder and smarter. They
provide better customer service and enhance customer satisfaction. They add
directly to the bottom line through increased productivity and the reduced
costs of employee turnover. Yet, these same studies show that less than
one-third of US employees are fully engaged and nearly 20% are actively
disengaged. The remainder are marginally engaged, but could be more fully
engaged…if only someone would engage them.
For decades the belief has been that the best way to get
production from your team was through the “carrot and stick” approach. People
were offered a carrot to produce and if that didn’t work, we hit them with a
stick. Motivation was seen as offering rewards for performance or threatening
people with the loss of their jobs. Often, successful executives specialized in
rants and tirades; the louder and more colorful, the better. Intimidation of
employees was common and thought to be a way to gain respect. And, of course,
these methods of motivation will often produce short term results.
But we are in business for the long term.
Studies of motivation, employee engagement, and emotional
intelligence have proven that there are better ways to lead your team. People
are inherently good and creative and are willing to work hard for what they
believe in. When properly encouraged, they are anxious to demonstrate what they
are capable of doing and will also work well with others.
At this point you might be thinking to yourself, “What has
this guy been smoking? I’ve been leading people for years and they simply aren’t
motivated. In fact, they seem to do as little as possible, usually just enough
to avoid getting fired. I can’t trust them and I certainly can’t expect this
team to work together unless I literally force teamwork on them.”
Unfortunately, this thought process is way too common in our
world today. And it’s not that you are wrong for thinking this. It’s just that
your team has developed the traits of disengagement over a long period of time;
possibly before they even came to work for you. Changing their attitude and
getting your team engaged is no easy task. It requires a lot of dedication and
hard work on your part to change not only your perceptions of what they are
capable of, but also their perceptions of what you are trying to accomplish.
Is it worth the effort?
The statistics alone make it worth while to invest in
yourself and your team to try and raise their level of engagement. Even more
importantly is the fact that it is just easier and more fun to lead a team of
engaged employees than it is to lead a team of disengaged employees. When your
team is engaged they work harder without you having to push them. They are more
creative without all of the ideas having to come from you. They treat your
customers better, meaning that you get more repeat business. And, you have more
time to spend doing the things you want to do versus the things you believe you
have to do.
We’ll talk a little bit about this transition and how to
create an engaged team in upcoming segments.
At ECI Learning Systems LLC, we are dedicated to helping
companies get the greatest return from their most valuable asset: their
employees. We work with you to align 3 key organizational factors:
•Your Company Culture •The Leadership Styles of your key managers
•The Expectations of your Employees
When these 3 factors are aligned, you create an energy in your company that improves productivity, reduces absenteeism, increases creativity, and positively impacts your bottom line. Contact ECI Learning Systems LLC today to get your free Workplace Evaluation.
Until next time.....
Dave Meyer
ECI Learning Systems, LLC
http://www.ecilearning.com
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